Frequently Asked Questions

How do I place an order?
Browse our collections, select your desired items, and proceed to checkout. You can complete your purchase as a guest or create an account for a faster experience.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay for your convenience.

When will my order be dispatched?
Orders are typically processed and dispatched within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

What are the delivery options and costs?
We offer several delivery options. Standard delivery is free on orders over a certain amount. Express delivery is available for an additional fee. Delivery times and costs will be displayed at checkout based on your location.

Do you ship internationally?
Yes, we ship to many countries worldwide. International delivery times and costs will vary depending on the destination.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

What is your returns policy?
We hope you love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of receipt for a refund or exchange.

How do I return an item?
To initiate a return, please visit our Returns page and follow the instructions. You will be responsible for the return shipping cost unless the item is faulty or incorrect.

When will I receive my refund?
Refunds are processed upon receipt of your returned items. Please allow 5-10 business days for the refund to be credited to your original payment method.

My item is faulty or incorrect. What should I do?
We apologize for any inconvenience. Please contact our customer service team immediately, and we will resolve the issue promptly.

I’ve entered the wrong delivery address. Can I change it?
Please contact us as soon as possible if you have provided an incorrect address. We will try to amend the order if it has not yet been dispatched. We cannot be responsible for orders shipped to an incorrect address provided at checkout.

Can I cancel or amend my order?
We process orders very quickly to ensure fast delivery. Therefore, we can only cancel or amend an order if you contact us immediately after placing it and before it has been dispatched.

What sizes do your items come in?
Our sizing varies across different collections. Please refer to the specific size chart provided on each product page for the most accurate measurements to ensure a perfect fit.

How should I care for my garment?
Care instructions are provided on the label of each garment. We recommend following these instructions carefully to maintain the quality of your items.

Do you offer gift cards?
Yes, we offer electronic gift cards that can be purchased online and sent directly to the recipient via email.

How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter at the bottom of our homepage to receive updates on new collections, exclusive offers, and special events.

I have a question that isn’t answered here.
For any further queries, please reach out to our customer service team through the contact form on our website. We are happy to help!